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504 Gateway Time-out

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Original Question

or Issue:

Error "504 Gateway Time-out" when generating FileCloud reports from Admin and User portals.

Environment:

  • Product - FileCloud On-premise
  • Version - All
  • Platform - All
Steps to Reproduce:

Have half million files in your FileCloud platform and generate reports.

Error or Log Message: "504 Gateway Time-out" on web browser.

Defect or

Enhancement Number:

 
Cause:

Session timeout in Load balancer, in AWS the timeout is set to 60 seconds by default.

Resolution or

Workaround:

Increase the timeout to a higher value from Amazon console.
Notes:   

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