Autodesk Integration Test Failed

Original Question

or Issue:

The Filecloud server is directly connected to the internet. It still cannot preview the DWG files. I have tried the US and EMEA with the same results.

Environment:

• Product - FileCloud Server
• Version - Any
• Platform -

Defect or

Enhancement Number:

Resolution or

Workaround:

Make the following change to the Apache SSL config file in the <VirtualHost> definition:

1. Open httpd-ssl.conf:
   Windows Location: XAMPP DIRECTORY\apache\conf\extra\httpd-ssl.conf
   Linux Location: /etc/apache2/sites-enabled/000-default.conf 
2. Near the end of the file, but before </VirtualHost> , add the following:
   
   AllowEncodedSlashes NoDecode

3. Restart Apache service

Reference: https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-administrator-guide/third-party-integrations-settings/setting-up-autocad-file-preview-with-autodesk-viewer