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FileCloud Online - Backup and Restore

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 Backup and Restore operations of your FileCloud Online application



Question/Issue Description:


How do I download MongoDB database or FileCloud settings and User data ?


How do I restore them if needed ?



Environment Details:

  • Product - FileCloud Online
  • Version - ALL
  • Platform - ALL
  • Application - ALL

Error/Log Message:  N/A


Steps to Reproduce:


FileCloud Online instance






Please note since you're using FileCloud Online the backups are taken daily.


We keep up to 15 days worth of backups on the instance but keep up to 3 months of backups on a separate encrypted S3 bucket.


Regarding restore operation all you'll have to do is to request it to us via Support Ticket, either to apply the restore directly on your instance or providing requested files over a share.





Not applicable to FileCloud On-Premise



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