Print
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Original Question
or Issue:
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Since integrating FileCloud with Forcepoint CDR, the admin has been receiving alert emails.
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Environment:
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- Product - FileCloud server
- Version - 23.241
- Platform - All
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| Steps to Reproduce: |
Integrate FileCloud with Forcepoint CDR.
Permission/lock issue when uploading to a network share.
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| Error or Log Message: |
Due to an application error, a recently uploaded file by username is currently unavailable for use: /SHARED/username/file.txt
This file will remain in quarantine until the error is resolved or the request is canceled by an administrator.
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Defect or
Enhancement Number:
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| Cause: |
Failed to upload some files to a network share after Forcepoint CDR successfully sanitized them.
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Resolution or
Workaround:
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- Verify FileCloud server logs for the same day of receiving the email:
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Linux: /var/www/html/scratch/logs/log_YYYY-MM-DD.txt
Windows: <Drive Letter>:\xampp\htdocs\scratch\logs\log_YYYY-MM-DD.txt
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- The errors below are seen and the file is put into quarantine:
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CLFC-01404 FileUpload: Delete /SHARED/username/file.txt failed.
addFile: Upload failed. Unable to move current live path - /SHARED/username/file.txt
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- The CRON job will retry every 5 minutes until the file is uploaded or an Admin deletes the file from quarantine:
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Retrying failed CDR record number 1, path /SHARED/username/file.txt, created at 2025-04-04 01:56
Added the sanitized file in the Storage.
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| Notes: |
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