There was a problem loading the comments.

Share name has random characters

Support Portal  »  Knowledgebase  »  Viewing Article


Original Question/Issue:


When a sub-folder is shared, it replaces its name with generic letters. How can this be resolved?



  • Product - Any
  • Version - Any
  • Platform - Any
  • Application - Any

Steps to Reproduce:


Share a file or folder publicly.  Browse to that link within the web browser.


Error/Log Message:




When sharing a file or folder publicly, it will change the name to random generic characters unless specified not to.




One of two ways to resolve this

  • One, delete the share and re-share the file or folder.  When doing so, ensure the "share name" is a friendly name, and not random characters.
  • Two, as an admin navigate too:
    • Manage > User Share.  Search for the share name or random characters.  On the right side, click edit, and within that window, you will find the share name, which you can change.



Share via

Related Articles

Self-Hosted Help Desk Software by SupportPal
© FileCloud