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Solr search not working

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Summary:

 

The Search functionality is not working anymore or Solr indexing has stopped.

 

Question/Issue Description:

 

How i can resume indexing of files and recover back advanced search functionalities that were previously working on my FileCloud system ?

 

 

Environment Details:

  • Product - FileCloud Server
  • Version - 23.232
  • Platform - Windows
  • Application - Solr Content Search

Error/Log Message:

 

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Steps to Reproduce:

 

- Can't search for files anymore through User and Admin web interfaces

- Indexing of files has stopped

- Solr service is running

- OpenJDK 11.0.2 installed and configured

 

Resolution/Workaround:

 

1) Stop the Solr service (Content Search) from FileCloud Control Panel

 

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2) Kill (if exists) any Java processes from the windows process list

 

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3) Move the folder "fccore" outside of Solr directory "C:\xampp\solr\server\solr" 

 

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4) Start the Solr service (Content Search) from FileCloud Control Panel

 

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5) Go to Admin Portal > Settings > Content Search > Click on Configure

 

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6) Index / Re-index Managed Storage and Network Shares

 

     a) Admin Portal > Settings > Content Search

 

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     b) Admin Portal > Network Share > Edit Network Folder

 

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Notes:

 

If you have more than 50K files please also increase the heap memory size to 2 or 3 GB:  SOLR Config Tips - FileCloud Docs - Server

 

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