The Role of SMTP Servers in Email Communication with FileCloud

Original Question/Issue: Delay with MFA Code via Email

Environment:

• Product - FileCloud Server
• Version - 23.232
• Platform - FileCloud Server
• Application - FileCloud Online

Steps to Reproduce: When customers use default FileCLoud SMTP and try to log in with 2FA

Error/Log Message: Delay of 2FA code

Cause: The users will not be able to get the 2FA code on time

Resolution/Workaround:

Why Use Your Own SMTP Server?

Using your own SMTP server offers several advantages:

• Reliability and Uptime: A dedicated SMTP server ensures your emails are delivered on time, every time. You won't have to worry about downtime affecting your communication.
• Security Concerns: Your server can be configured with advanced security measures to protect against threats like phishing and spam.
• Control and Customization: With your server, you have full control over configurations, allowing you to customize settings to suit your needs.

The Risks of Using Demo SMTP Servers

Demo SMTP servers, like ours, are not designed for production use.

Lack of Support and Customization:

Demo FileCLoud SMTP server offer limited support and customization options, restricting their effectiveness for business use.

Notes: Please be sure to refer to the documentation for email settings.

https://www.filecloud.com/supportdocs/fcdoc/latest/online/filecloud-administrator-guide/filecloud-site-setup/email-settings