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Apache using high CPU resources

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Original Question

or Issue:

Apache uses high CPU resources causing slowness with FileCloud Drive

Environment:

  • Product - FileCloud Server (On-Premise)
  • Version - Any
  • Platform - Linux/Windows
Steps to Reproduce:

 

 

 

Error or Log Message: Check the Apache access logs to see if the getfilelist API call is accessed too frequently, similar to the below one:

[xx/xx/xxx:xx:xx:xx -xxxx] xx.xx.xx.xx TLSv1.3 TLS_AES_256_GCM_SHA384 "POST /core/getfilelist?time=1725532939 HTTP/1.1" 246

Defect or

Enhancement Number:

 
Cause: Apache CPU usage can trigger for multiple reasons, though in a newly set-up system with FileCloud Drive used as the major client application, this can be caused by FileCloud Drive's pre-caching feature.

Resolution or

Workaround:


Disable precaching in FileCloud Drive in the Admin Portal>Settings>Policies under Device Configuration by adding the remote management policy below.

<xml>
<winclouddrive>

<disableprecaching>1</disableprecaching>

</winclouddrive> 
</xml>

Notes: 


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