API authentication error due to SSL verification failure

• Summary:

   

  Failing API authentication via Python

   

  Question/Issue Description:

   

  API calls sent from Python-based applications are failing authentication and returns an SSL verification failed error even if the site's SSL certificate is still valid. All functions from the FileCloud web interfaces are working.
  Error: SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate

   

  Environment Details:

  • Product - FileCloud API
  • Version - Any 
  • Platform - Any
  • Application - Python

  Error/Log Message:

   

  sample call

  LoginCall=s.post(ServerURL+LoginEndPoint, data=Creds, headers=Headers).json()

   

  result

  ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1108)

   

  Steps to Reproduce:

   

  NA

   

  Resolution/Workaround:

   

  1. Verify if your site has all the valid SSL certificate files installed. You can use a third-party site to validate your site's SSL certificates. (Ex. SSL Shopper).
  2. If the SSL Checker returns an error like the screenshot below, it should tell which certificate files are missing from your site.
  3. 
  4. Install the files mentioned above using the methods below:
     • Using FileCloud Control Panel for Windows
     • Manually install SSL Certificates in Windows
     • Install SSL certificates in Linux

   

  Notes:

   

• Make sure that you have the valid certificate files for your site.

Support docs for reference:

• https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-administrator-guide/installing-filecloud-server/post-installation/ssl-configuration/use-ssl-on-windows/install-a-certificate-using-the-filecloud-control-panel
• https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-administrator-guide/installing-filecloud-server/post-installation/ssl-configuration/use-ssl-on-windows/manually-install-ssl-certificates-for-filecloud-on-windows
• https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-administrator-guide/installing-filecloud-server/post-installation/ssl-configuration/use-ssl-on-linux/install-an-ssl-certificate-on-linux
•