There was a problem loading the comments.

DLP rules blocking FileCloud Admin Portal

Support Portal  »  Knowledgebase  »  Viewing Article

  Print

Summary:

 

DLP rule that is blocking me from login in to FileCloud Admin Portal

 

 

Question/Issue Description:

 

How to disable the DLP rule from Mongo Database

 

Environment Details:

  • Product - FileCloud On-Permises
  • Version - ALL
  • Platform - ALL
  • Application - DLP rule

 

Error/Log Message: 

 

Can't login to FileCloud Admin Portal

 

Steps to Reproduce:

 

Set DLP rule that prevent login from your location

 

 

Resolution/Workaround:

 

Please note you'll need to connect to MongoDB shell and perform the below actions:

 

1) Connect to MongoDB: 

 

Windows:   C:\xampp\mongodb\bin\mongosh.exe

Linux:   /usr/bin/mongosh

 

 

2) Select the following database:   use tonidoclouddb

 

3 Show all dpl rules:   db.dlp_rules.find()

 

4) Locate the ObjectId of the problematic DLP rule from previous output and set it to permissive with the help of below Mongod command:

__________________________

db.getCollection('dlp_rules').updateOne({"_id" : ObjectId("665783a5453a5ad0600e6442")}, {$set:{permissive_mode:true}});

__________________________

 

5) Retry login to FileCloud Admin Portal.

 

 

Notes: 

 

 

 


Share via

Related Articles


Self-Hosted Help Desk Software by SupportPal
© FileCloud