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Download files as PDF failing

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Original Question/Issue: Downloading a word document as PDF file gives an error

Environment:

  • Product - On-premise
  • Version - 23.232.1
  • Platform - Ubuntu
  • Application - Libreoffice
 
Steps to Reproduce: Upgrade to latest FileCloud release and try to download files as PDF
Error/Log Message: Error: FCDocconverter service rejectected request. Reason:
Cause: Symbolic link /usr/lib/libreoffice points to a old libreoffice installation under /opt directory
Resolution/Workaround:

/usr/bin/rm /usr/lib/libreoffice

/usr/bin/ln -s /opt/libreoffice7.6 /usr/lib/libreoffice

Notes:  For FileCloud release 23.232.1 it should be: /opt/libreoffice7.6/

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