PDF preview in the Web UI returns and error

Original Question or Issue:	When previewing a PDF file from the Web UI, an error message is returned, CLFC-02005-02006 Preview watermark failed.
Environment:	Product - FileCloud Server Version - Any Platform - Any Application - DocConverter service
Steps to Reproduce:	Stop the DocConverter service and preview a PDF file from the Web UI
Error or Log Message:	An error occurred while loading the PDF The server logs would show the following error lines 2024-08-12 11:12:29.356160 DEBUG: [17234791475969] Docconvert: Adding watermark to PDF with FC document converter 2024-08-12 11:12:31.524388 ERROR: [17234791475969] CLFC-02005-02006 Preview watermark failed. Contact site administrator(Failed to connect to 127.0.0.1 port 8080 after 2000 ms: Connection refused).
Defect or Enhancement Number:
Cause:	This could happen if the DocConverter service is not running.
Resolution or Workaround:	Make sure that the DocConverter service is running. It can be started from the FileCloud Control Panel or Windows Services. If running Linux (RHEL or Ubuntu) use the systemctl status <servicename> or service <servicename> status commands
Notes:

Self-Hosted Help Desk Software by SupportPal

Categories