Export Secure Doc

Original Question

or Issue:

DRM file export feature is failing.

Environment:

• Product - On-premise
• Version - All
• Platform - All

- No internet connection on the FileCloud server.

- Access FileCloud User Interface.

- Hover over the listing for the file and click the More icon.

- In the menu, click Export Secure Doc.

DRM TS Curl Request Failed. Curl ERR: Failed to connect to ts.codelathe.com port 443 after 21112 ms: Couldn't connect to the server.

Defect or

Enhancement Number:

The FileCloud server is not able to reach ts.codelathe.com port 443.

Resolution or

Workaround:

Enable internet access on the FileCloud server or authorize the host ts.codelathe.com port 443 on your Firewall.