FileCloud Drive hang upon user password change

Summary:

FileCloud Drive hang upon user password change

Question/Issue Description:

If you have reseted your password and the FileCloud Drive client keeps trying to reconnect using your old password

Environment Details:

• Product - FileCloud Drive
• Version - ALL
• Platform - Windows

Error/Log Message:

Drive is unable to login and mount. It will try reconnecting every 10 seconds.

Steps to Reproduce:

- Login to your FileCloud Drive client application

- Reset your password from FileCloud web interface or via Active Directory

Resolution/Workaround:

Please proceed as below in order to fix the FileCloud Drive client:

_________

- Kill Drive processes using Windows task manager

- Empty or remove the data folder %APPDATA%\FileCloud Drive\data\

- Launch FileCloud Drive application and log back in

_________

Notes: