There was a problem loading the comments.

FileCloud Drive hang upon user password change

Support Portal  »  Knowledgebase  »  Viewing Article




FileCloud Drive hang upon user password change


Question/Issue Description:


If you have reseted your password and the FileCloud Drive client keeps trying to reconnect using your old password



Environment Details:

  • Product - FileCloud Drive
  • Version - ALL
  • Platform - Windows
  • Application - Server and Online

Error/Log Message:


Drive is unable to login and mount. It will try reconnecting every 10 seconds.



Steps to Reproduce:


- Login to your FileCloud Drive client application

- Reset your password from FileCloud web interface or via Active Directory





Please proceed as below in order to fix the FileCloud Drive client:




- Kill Drive processes using Windows task manager


- Empty or remove the data folder %APPDATA%\FileCloud Drive\data\


- Launch FileCloud Drive application and log back in










Share via

Related Articles

Self-Hosted Help Desk Software by SupportPal
© FileCloud