Site is down with Database Error when browsing

Original Question

or Issue:

Our filecloud instance is down.  Both user and admin access is completely inaccessible.  

Environment:

• Product - FileCloud Server
• Version - Any
• Platform - Any

Defect or

Enhancement Number:

Typically, encountering a "Database Error" while browsing the site indicates that the application could not connect to the database server.

Resolution or

Workaround:

Kindy ensure that the Database service is currently running:

Windows: In Filecloud Control Panel

    

Linux: Run the following command

     service mongod status

If the MongoDB service is not running, please start it.