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Throwing HTTP 500 ERROR After an upgrade for some multi-tenant site

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Original Question

or Issue:

It was just attempted to upgrade from Filecloud 23.241.5 to 23.241.6 and running on Multi-tenancy with 16 sites running, and 2 of them fail to load - throwing a HTTP 500 error

Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Linux
Steps to Reproduce:

 

 

 

Error or Log Message:
a485bf64aac8f503a02427fcd0616b4c9c3240a50253e07d1d913e998eb71360e9f22c98a977558e?t=54f0f8f90d70bd2b3fc4f6237d670c48

Defect or

Enhancement Number:

 
Cause: The user is trying to edit excel files with unsupported extension (xls)

Resolution or

Workaround:

Make sure Apahce has granted permission to the /scratch/logs/<tenantname> folder, otherwise run the below command:


Ubuntu:

   chown -R www-data:www-data /var/www/html/scratch/logs/<tenantname>

Rhel:

      chown -R apache:apache /var/www/html/scratch/logs/<tenantname>

Notes:   

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