SSL errors when logging into Android Mobile App

Summary:

When trying to login to the Android Mobile App using a custom port an error will generate "Unable to connect, please check your SSL configuration".
FileCloud Android application does strict SSL verification; if the SSL verification fails, you can not log in. 

Question/Issue Description:

  "Error when logging into the Android Mobile Application"

Environment Details:

• Product - FileCloud Android Application
• Version - Any
• Application - Android

Error/Log Message:

Getting the below error message when logging into the Mobile App using a custom port:

Resolution/Workaround:

1. Check the SSL status for the URL using the following site - https://www.sslshopper.com/ssl-checker.html
2. If the site shows an incomplete chain, install the intermediate/chain certificate from your SSL provider.
3. If the site shows no SSL installed, install the SSL via our SSL installation documentation.