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SSL errors when logging into Android Mobile App

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When trying to login to the Android Mobile App using a custom port an error will generate "Unable to connect, please check your SSL configuration".
FileCloud Android application does strict SSL verification; if the SSL verification fails, you can not log in. 


Question/Issue Description:


  "Error when logging into the Android Mobile Application"


Environment Details:

  • Product - FileCloud Android Application
  • Version - Any
  • Application - Android

Error/Log Message:


Getting the below error message when logging into the Mobile App using a custom port:





  1. Check the SSL status for the URL using the following site -
  2. If the site shows an incomplete chain, install the intermediate/chain certificate from your SSL provider.
  3. If the site shows no SSL installed, install the SSL via our SSL installation documentation.

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