There was a problem loading the comments.

Unable to enable the 2FA on new device

Support Portal  »  Knowledgebase  »  Viewing Article

  Print

Original Question

or Issue:

User is unable to enable the 2FA on new mobile device

Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any
  • Application - Web Browser
Steps to Reproduce:

 

User has a new mobile device on which he needs to register to receive 2FA in Google/Microsoft Authenticator or Duo Application

 

   

Defect or

Enhancement Number:

  1. Login into the Admin portal

  2. Navigate to Users and click the Manage Policy icon in the row for the user. 
    ManagePolicyIcon.png
  3. Click the 2FA tab.

  4. Click the Reset 2FA Setting to enable the user to reset their authenticator code.

    2023-04-28_14h08_45.png
Cause:  
   
Notes:   

Share via

Related Articles


Self-Hosted Help Desk Software by SupportPal
© FileCloud