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Unable to enable the 2FA on new device

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Original Question

or Issue:

User is unable to enable the 2FA on new mobile device

Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any 
Steps to Reproduce:

User has a new mobile device on which he needs to register to receive 2FA in Google/Microsoft Authenticator or Duo Application 

Error or Log Message:  

Defect or

Enhancement Number:

 
Cause:  

Resolution or

Workaround:

 
  • Login into the Admin portal
  • Navigate to Users and click the Manage Policy icon in the row for the user. 
    ManagePolicyIcon.png
  • Click the 2FA tab.
  • Click the Reset 2FA Setting to enable the user to reset their authenticator code.
  • 2023-04-28_14h08_45.png
Notes:   

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