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Unable to select 2FA Authentication for Users

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Original Question

or Issue:

Is timed one-time password(TOTP) available for User Authentication?  In the system, only email is available.

Environment:

  • Product - Any
  • Version - Any
  • Platform - Any
Steps to Reproduce:

 

 

Error or Log Message:  

Defect or

Enhancement Number:

 
Cause:  

Resolution or

Workaround:

To select Two-Factor Authentication(2FA) other than Email, you first need to enable the option: Require two-factor authentication(2FA). Once enabled, please scroll down and save your changes; the Effective Policy windows will be closed.

Reopen the Effective Policy windows a second time and select the 2FA tab.

At this time, you should be allowed to select any option listed under: Two-Factor Authentication Mechanism.

Notes:  Two-Factor Authentication for User Portal - FileCloud Docs - Server

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