How to open a new ticket and get the license key required.

When opening a new ticket with FileCloud, you will be required to provide the following information:

1.      Log in with your email address at help.filecloud.com. If you don’t have an account, you can create one for free.

2.      Create a new ticket (choose the department).

3.      Provide the ticket information.
     

       a.      Choose a priority for your ticket.

       b.      CC: add any email addresses you want to copy on every ticket response.

       c.      In Subject, add the title of the question or issue reported.

       d.      In Message, add the description of the question or issue reported.

       e.      Please include any logs, screenshots, or videos you want to attach (less than 10 MB). If they are larger than 10 MB, we will provide you with a link to upload the files.

4.  When you have finished filling out the form, click Submit.

Where do I get my license key?

To get your license key:

Method 1:

1. In the admin portal, go to Settings > License.
2. Click Copy License Key.
   

The Copy license key button does not appear for systems with SPLA licenses. If your system uses an SPLA license, get your license key from the customer portal as shown in the Method 2 for getting your license key.

Method 2:

Log in to portal.filecloud.com with your account credentials. In the navigation panel, click Sites, and then in the main window, click the site to open its details.
In the Usage section, copy the text for the license key by clicking the copy button to the right.

Your license key is now copied to your clipboard. Save it in a safe place. You can use it every time you need to open a new ticket

To save your License Key in your account

If you want to save your License Key in your account to avoid filling this up every time, you can go to your account settings:

And save your license key there:

Hit "Save".

When you open a new ticket, the License Key will be pre-filled for you.