You need a license key to create new tickets in support; this article explains where you can get this information.
On June 1, 2025, the FileCloud Salesforce plugin v1 reachedEnd-of-Sale (EoS) and is no longer available for download or new installations.
As of October 1, 2024, the following FileCloud Products will reach End-of-Sale (EoS) and no longer be available for download or new installations.
If you have folder-level security (granular folder permissions) enabled in Settings > Misc > General, changes in functionality will significantly impact the way existing share behavior works when you upgrade to FileCloud 23.x and higher.