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AD group doesn't Sync

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Original Question

or Issue:

Imported new AD group into FileCloud but auto sync feature not working.

Environment:

  • Product - On-premise
  • Version - All
  • Platform - Linux
  • Application - AD Group
Steps to Reproduce:

 

Stop Cron service or uninstall it.

 

Error or Log Message: Cron tasks were not running.

Defect or

Enhancement Number:

 
Cause: Cron package was not installed.

Resolution or

Workaround:

  • Install Cron service: apt install cron
  • Enable Cron service at OS startup:  systemctl enable cron
  • Add cron entry  */5 * * * * php /var/www/html/src/Scripts/cron.php   in www-data user crontab:  crontab -u www-data -l
  • Increse FileCloud Log Level to DEV from Admin Portal > Settings > Server
  • Verify from FileCloud server logs and Admin Portal that filecloud AD group is syncing.
Notes:   For Redhat change www-data by apache.

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