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Original Question or Issue: |
The antivirus scan report shows many errors. |
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Environment: |
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| Steps to Reproduce: |
ICAP antivirus configured in FileCloud Admin Portal > Settings > Third Party Integrations >Antis-Virus |
| Error or Log Message: |
Unable to communicate with ICAP/AV Server. Check immediately. |
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Defect or Enhancement Number: |
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| Cause: |
ICAP/AV Server unreachable. |
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Resolution or Workaround: |
Verify that all your FileCloud web nodes can reach the antivirus server using ping and telnet commands. |
| Notes: | Contact FileCloud Support if you have managed storage encryption enabled and the ICAP server is reachable. |