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Crowdstrike antivirus

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Original Question

or Issue:

CrowdStrike alarm when uninstalling FileCloud Sync client.

Environment:

  • Product - FileCloud Sync
  • Version - All
  • Platform - All
Steps to Reproduce:

Execute the command <Drive Letter>:\Program Files\FileCloud Sync\explorerinstall.exe

Error or Log Message: Alert on CrowdStrike antivirus.

Defect or

Enhancement Number:

 
Cause: False detection.

Resolution or

Workaround:

Please whitelist the FileCloud Sync commands in your antivirus and contact the vendor to find the root cause of the false detection.

PATH = <Drive Letter>:\Program Files\FileCloud Sync\*.*
Notes:   

 


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