Original Question/Issue:
Cannot open or extract downloaded Zip files from FileCloud User Interface on MacOS
Environment:
- Product - FileCloud
- Version - 23.232.1
- Platform - ALL
- Application - Zip feature on MacOS
Steps to Reproduce:
Download files/folder as a zip from FileCloud User Interface on MacOS
Error/Log Message:
Cannot open file <name>. It does not appear to be a valid archive.
Cause:
Bug
Resolution/Workaround:
Apply attached the hotfix to your current FileCloud deployment by following the below instructions:
- Take a backup of the files:
Windows > C:\xampp\htdocs\src\Core\Infrastructure\Storage\PathEngine\StoragePathEngine.php
> C:\xampp\htdocs\app\backupserver\backupstoragewrapper.class.php
Linux > /var/www/html/src/Core/Infrastructure/Storage/PathEngine/StoragePathEngine.php
> /var/www/html/app/backupserver/backupstoragewrapper.class.php
- Copy over the previous path the attached patched files
- Ensure that Apache user has full control over the new files
- Apply the above steps for each FileCloud web node
- Test downloading zip files from FileCloud User Interface
Notes:
Please note the issue was identified as a bug and our Development Team will fix it in the future FileCloud release 23.241. The release notes will list the fix as CL-14451.