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Email ID already in use when adding a new user

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Summary:

 

When adding a new user to the admin portal the error "Email ID already in use" will appear. 

 

Question/Issue Description:

 

  "Seeing an error when trying to add a new user."

 

Environment Details:

  • Product - Filecloud Server
  • Version - Any
  • Platform - Any

Error/Log Message:

 

Getting the below error message when trying to add a new user:

 

           

 

Resolution/Workaround:

  1. If no other users have the email ID, check if the email ID is used under Settings > Team Folders > Manage?
  2. Either change the email address for the TeamFolder account or use a different email address for the new user account.

 


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