Getting an error "Folder Share Location Not Readable." when adding the path to a new FileCloud Network Share.

Original Question/Issue:

The user is unable to mount a network path to a new network share and is getting an error "Folder Share Location Not Readable." when adding the mount path. The error occurs despite confirming that the service account running the Apache service has sufficient access to the network path.

Environment:

• Product - FileCloud Server
• Version - Any
• Platform - Any
• Application - Network Shares

Steps to Reproduce:

NA

Error/Log Message:

Cause:

Resolution/Workaround:

The line define("TONIDOCLOUD_ENABLE_PATH_ACCESS_CHECK",0); must be added to the cloudconfig.php file

1. Open cloudconfig.php.
   • Windows Location : C:\xampp\htdocs\config\cloudconfig.php
   • Linux Location : /var/www/html/config/cloudconfig.php

2. Find the following command, or if it does not exist, create it:

   define("TONIDOCLOUD_ENABLE_PATH_ACCESS_CHECK",0)

    

3. Set the value to 0, and save the changes.

Notes:

Only add this line in the cloudconfig.php file if you have confirmed that the service account running the Apache service and other FileCloud services has sufficient access to the path. Make sure that the share is accessible after the network share has been created successfully.