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Error during FileCloud upgrade to 23.241.0

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Original Question

or Issue:

FileCloud update tool failing to take mongoDB dumps.

Environment:

  • Product - On-premise
  • Version - 23.232.1
  • Platform - Windows
  • Application - Update tool
Steps to Reproduce:

 

  • MongoDB authentication enabled.
  • Upgrade FileCloud Server from 23.232.1 to 23.241.0

 

Error or Log Message: Failed taking mongo dump, command listDatabases requires authentication.

Defect or

Enhancement Number:

 
Cause: MongoDB authentication enabled.

Resolution or

Workaround:

Please temporary disable the MongoDB authentication in order for the update tool to be able to dump databases, please find detailed steps from the below support docs link:

Disable MongoDB Authentication and IP Binding - FileCloud Docs - Server

Notes:   

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