HTTP Error after upgrade

Original Question

or Issue:

The FileCloud application is broken after updating to the latest version in Ubuntu.

Environment:

• Product - FileCloud server
• Version - 23.242.0
• Platform - Linux

Upgrade to FileCloud version 23.242.0 on Ubuntu 22.04.

HTTP ERROR 500

Defect or

Enhancement Number:

Resolution or

Workaround:

• Open an incognito tab > Start developers tool in the web browser and try accessing your Filecloud Admin and User Interfaces URLs with HTTP and HTTPS.
     
• Verify that MongoDB service is running and check replication status if DB is configured in a replica set:   rs.status();
systemctl status mongod
   
• Check the logs below on all your FileCloud web nodes:
  _______________________
  /var/logs/apache2/
  /var/www/html/scratch/logs/cloudupdate.log
  /var/www/html/scratch/logs/log_YYYY-MM-DD.txt
  _______________________
       
• Check MongoDB logs on all MongoDB nodes:
  _______________________
  /var/log/mongod/mongodb.log
  _______________________
           
• Make sure the www-data user is the owner of files from the command below on all your web nodes:
  _______________________
  ls -ltr /var/www/html/scratch/logs/
  _______________________
     
• Access via a web browser the installation verification URL:
  _______________________ 
  https://filecloud_web_node_address/install
  _______________________