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FileCloud Drive SSO login process shows blank page for DUO 2FA

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Seeing a blank white page when trying to log in via FileCloud Drive/Sync using SSO, which has Duo 2FA integrated. 

The issue might happen due to the universal prompt settings in the DUO Admin.


Question/Issue Description:


Getting a blank page when trying to log in via FileCloud Drive and Sync using SSO, which has Duo integrated.


Environment Details:


Product - FileCloud Server
Version - Any
Platform - OnPremise/Online
Application - FileCloud Drive/FileCloud Sync




The issue might be happening because DUO is configured to use a traditional 2FA prompt. Try to change the setting to show "New universal prompt".

Note: This article is a recommendation for fixing the issue. FileCloud Support scope doesn't cover expert DUO Admin settings.

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