Summary:
Seeing a blank white page when trying to log in via FileCloud Drive/Sync using SSO, which has Duo 2FA integrated.
The issue might happen due to the universal prompt settings in the DUO Admin.
Question/Issue Description:
Getting a blank page when trying to log in via FileCloud Drive and Sync using SSO, which has Duo integrated.
Environment Details:
Product - FileCloud Server
Version - Any
Platform - OnPremise/Online
Application - FileCloud Drive/FileCloud Sync
Resolution/Workaround:
The issue might be happening because DUO is configured to use a traditional 2FA prompt. Try to change the setting to show "New universal prompt".
Note: This article is a recommendation for fixing the issue. FileCloud Support scope doesn't cover expert DUO Admin settings.