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FileCloud Sync showing certificate error

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Original Question

or Issue:

Could not get sync to install correctly

Environment:

  • Product - FileCloud Sync
  • Version - Any
  • Platform - Any
Steps to Reproduce:

 

 

Error or Log Message: SSL Verification failed.  Check if server's SSL certificate is valid and not expired.  CLFC-50201-Invalid SSL

Defect or

Enhancement Number:

 
Cause: Improper certificate chain

Resolution or

Workaround:

FileCloud Sync requires a proper certificate chain, including an intermediate certificate.  Download from the browser and installed using the steps below.

 

Extract Intermediate Certificate - SSL on Windows

Install a certificate using the FileCloud Control Panel - FileCloud Docs - Server

Notes:  SSL Checker

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