How To: Reset default admin credentials for a FileCloud Online / FileCloud GovCloud instance.

Original Question

or Issue:

Environment:

• Product - FileCloud Online /  FileCloud GovCloud
• Version -
• Platform -
• Application - Admin Portal

Defect or

Enhancement Number:

In the event of the following:

• Customer requires the default admin credentials for their FileCloud Online instance
• IT provider had initially set up their FileCloud Online instance but had changed or had moved away from their IT service provider, and credentials were not handed over properly.

Resolution or

Workaround:

To reset the default admin account for FileCloud Online / FileCloud GovCloud instances, please contact FileCloud Support.