Cannot reset the default admin password

Original Question

or Issue:

Environment:

• Product - FileCloud Server
• Version - Any
• Platform - Windows
• Application - Admin Portal

Defect or

Enhancement Number:

Resolution or

Workaround:

If access to the admin portal is not possible and the default admin username and password cannot be recovered, we can use the MongoDB Shell to retrieve the value set for the admin username.

• Connect to the FileCloud Server host.
• Launch the MongoDB Shell from C:\xampp\mongodb\bin for Windows, and the executable can be invoked directly. 
  • Mongo.exe for older versions
  • Mongosh.exe for newer version of MongoDB
• Run the commands below
  use tonidosettings
  db.sites.find({ "settings.name": "TONIDOCLOUD_ADMIN_USER" }, { "settings.$": 1 }).pretty()

The command above should return something like:
[
  {
    _id: ObjectId("64b03e74f305487056027512"),
    settings: [ { name: 'TONIDOCLOUD_ADMIN_USER', value: 'admin' } ]
  }
]