How to resolve issues with importing users from your Active Directory Server.

Original Question

or Issue:

Environment:

• Product - FileCloud Server
• Version - Any
• Platform - Any
• Application - Admin Portal

Defect or

Enhancement Number:

Below are possible causes of users not getting imported from the Active Directory server.

• Active Directory Authentication settings have not been configured from the Admin Portal
• The FileCloud Server is unable to connect to the Active Directory server
• If the Use SSL and Use TLS connection is enabled from the Admin Portal but an SSL certificate was not installed in the Active Directory Server

Resolution or

Workaround:

The points below can be checked to troubleshoot the issue:

• Make sure that the Active Directory authentication setting from the Admin Portal >> Settings >> Authentication tab has been configured to connect to the correct Active Directory server.
• Run an AD Test from the Admin Portal >> Settings >> Authentication tab, and make sure that it returns the following:
  • Validate AD Settings returns no errors.
  • Can list AD groups
  • Can verify user's access
  • Get Email ID returns the correct email for a user.
• Install an SSL certificate on your Active Directory Server
• Make sure to create the ldap.conf file.
  • Windows Location should be c:\openldap\sysconf\ldap.conf
    Ubuntu Location should be /etc/ldap/ldap.conf 
    RHEL Location should be /etc/openldap/ldap.conf
  • the ldap.conf file should contain the following:
    • #
      # LDAP Defaults
      #
      TLS_REQCERT never
  • Restart the Apache Server.