Active Directory (AD) users unable to login to Filecloud

Original Question

or Issue:

Filecloud web and sync are not accepting Active Directory (AD) passwords.  Drive its working. 

We already rebooted the Server, and no login is working; web, sync, or drive are not accepting the credentials.

Environment:

• Product - Filecloud Server
• Version - Any
• Platform - Any

Defect or

Enhancement Number:

Resolution or

Workaround:

Please ensure that your Filecloud server can communicate with your Active Directory server and validate your AD settings in your Admin Portal -> Settings -> Authentication -> Test AD Configuration -> Validate AD Settings:

See support docs below for your reference (Testing Active Directory (AD) Connectivity):

https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-administrator-guide/filecloud-site-setup/user-authentication-settings/active-directory-authentication