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Some Active Directory users are not able to log in

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Original Question

or Issue:

Some AD users are not able to log in

Environment:

  • Product - Any
  • Version - Any
  • Platform - Any
Steps to Reproduce:

 

 

Error or Log Message: AD User `user@filecloudlabs.com` with attribute userPrincipalName has not been found.

Defect or

Enhancement Number:

 
Cause: Active Directory has users from multiple suffixes

Resolution or

Workaround:

 

In FileCloud AD settings, switch to AD Prefix instead of AD Suffix. Refer to this documentation for more details.

 

Notes:   

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