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Issue searching files by keyword

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Summary:

 

Federated search not showing all files that match criteria on an NTFS network share

 

Question/Issue Description:

 

Some files from a Network Share are missing in the search results

 

 

Environment Details:

  • Product - FileCloud Server
  • Version - ALL
  • Platform - Windows
  • Application - Solr, Helper

Error/Log Message:

 

No error but there are missing files in the search results

 

 

Steps to Reproduce:

 

- Have an NTFS network share configured

 

- FileCloud services run as Domain User different from the Logon Apache Domain User

 

- Perform a search on a Network Share from Admin Portal > Federated Search  

 

 

Resolution/Workaround:

 

- All FileCloud Services should run as Domain User who has access to the network location

 

- It's recommended to use the same Domain Log On User for all FileCloud services (Solr, Memcached, Orchestrator, Helper, Push and Cron) as the Apache Domain Log On User

 

 

Notes: 

 

Please note those services needs to be restarted from FileCloud Control Panel in order for the change to take effect.

 

 


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