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No promoted admin user can login to the Admin Portal

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03/25/2025 07:56
- FileCloud Server

Original Question or Issue:	All promoted admin users are unable to login to the FileCloud Admin Porta.
Environment:	Product - FileCloud Server / FileCloud Online Version - Any Platform - Any
Steps to Reproduce:	Disable all existing admin roles.
Error or Log Message:	Server logs are showing the lines below: 2025-03-24 18:45:23.608755 DEBUG: [17428599235597] START [192.168.137.1] POST filecloudlabs.com:/admin/adminlogin?time=1742859923 2025-03-24 18:45:23.609458 DEBUG: [17428599235597] Rewriting URI: /admin/adminlogin?time=1742859923 => /admin/adminlogin?time=1742859923&op=adminlogin 2025-03-24 18:45:23.656771 DEBUG: [17428599235597] Critical Section: Acquired ADMINLOGIN_johnsmith 67e1ee938bf445.047660131742859923.559767e1ee938bf4b6.46902947 2025-03-24 18:45:23.669052 ERROR: [17428599235597] adminlogin error: No access to Admin system. Error code: CLFC-00153 2025-03-24 18:45:23.671448 DEBUG: [17428599235597] Critical Section: Released ADMINLOGIN_johnsmith who 67e1ee938bf445.047660131742859923.559767e1ee938bf4b6.46902947 2025-03-24 18:45:23.674122 DEBUG: [17428599235597] log : LOGGING AUDIT adminlogin
Defect or Enhancement Number:
Cause:	No admin role was enabled.
Resolution or Workaround:	Log in using the master admin account. If you have no access to the master admin account and are a FileCloud Online customer, please contact FileCloud Support. If you have a FileCloud Server instance, and you do not have or forgot the master admin password, you may use the following methods to reset the admin password. Once you can access the Admin Portal, ensure an admin role exists and is enabled in the Admin screen. If an admin role exist but no user have been promoted, you have an option to promote a user to admin by clicking on the edit button beside the role. Click on the Users tab. Click on Add Users to Role and search for the user that you want to promote. Click on Close.
Notes:

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