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Unable to use API for External User account

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Original Question

or Issue:

I recently tried to use the FileCloud API using an external user account and noticed I was not able to log in. I was wondering if there is any way to allow external users to access and download their files via the API?

Environment:

  • Product - 
  • Version - 
  • Platform - 
  • Application - 
Steps to Reproduce:

Login using external user account using Filecloud API

 

Error or Log Message:
No Access for your account via this device. Please contact your admin. CLFC-00035-00115

Defect or

Enhancement Number:

 
Cause: Only Web UI (user portal) access is supported for external users by design.

Resolution or

Workaround:

No workaround for this case.
Notes:   

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