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Video preview gets stuck

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Original Question

or Issue:

Playing video files in the web portal sometimes gets stuck and can't be resumed.

Environment:

  • Product - FileCloud Online
  • Version - 23.241.0 and 23.241.1
  • Platform - Amazon Web services
  • Application - Video preview
Steps to Reproduce:

 

Stream a video from User interface or Public Share and rewind video multiple times.

 

Error or Log Message: Video freeze and restart from beginning.

Defect or

Enhancement Number:

CL-15209
Cause: Please note the issue was identified as a bug that affects pre-signed URL in Amazon S3 buckets

Resolution or

Workaround:

Please note CL-15209 bug will be fixed in next FileCloud patch release 23.241.2
Notes:   

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