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Original Question

or Issue:

Preview icon is disabled

Environment:

  • Product - Any
  • Version - Any
  • Platform - Any
Steps to Reproduce:

 

 

Error or Log Message:  

Defect or

Enhancement Number:

 
Cause:  

Resolution or

Workaround:

Enable the Show Document Preview option. For that go to Admin Portal > Customization > General > UI Features > Show Document Preview. 

 

 

Additionally, enable the "Document Converter" option. For that go to Admin Portal > Settings > Misc > Preview > Enable Document Converter.

 

Notes:   

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