WebDRM preview fails

Original Question

or Issue:

I shared a file via the secure web viewer link but it doesn't show up when the recipient opens the file.

Environment:

• Product - FileCloud server
• Version - 23.241
• Platform - Windows

Sharing a pdf, MS word or an image using the option "Allow anyone with secure Web Link".

Failed to decode token.

Defect or

Enhancement Number:

The location of PHP used for token verification was hard-coded to C:\xampp\php

Resolution or

Workaround:

Beginning with FileCloud release 23.242 the PHP path is configurable, now it can easily be changed to match customers environment:

• Connect to the FileCloud web nodes and locate the drive where xampp directory is installed.
• xampp was found under E drive, so navigate to folder E:\xampp\webdrm
• Create a file named .env under the above directory.
• Edit the file and add the line: FCWD_PHP_EXECUTABLE=E:/xampp/php/php.exe
• Restart the WebDRM service from the FileCloud Control Panel.