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riginal Question or Issue: |
User cannot authenticate via web portal. Same domain as other working users. Added specifically as an individual user but no change in behavior. |
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Environment: |
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| Steps to Reproduce: |
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| Error or Log Message: | 2025-06-04 10:15:12.975577 ERROR: [17490465125366] Unable to connect to AD server with mhdias username: account locked 2025-06-04 10:15:12.976845 ERROR: [17490465125366] Error has occurred when authenticating user `mhdias`, error: account locked. 2025-06-04 10:15:13.114150 DEBUG: [17490465125366] FAILED LOGIN: Invalid Username or Password |
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Defect or Enhancement Number: |
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| Cause: | |
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Resolution or Workaround: |
Verify whether the account is locked in Active Directory. Additionally, double-check the username and password, or reset the password in Active Directory. |