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Error deleting files

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Original Question

or Issue:

Deleting a file fails via FileCloud User Interface and Admin Portal.

Environment:

  • Product - On-premise
  • Version - All
  • Platform - Windows
Steps to Reproduce:

The Apache service account is missing permissions on the managed storage folder.

Error or Log Message: CLFC-01404 Localstorageimpl: Error deleting file: 0/43647a77647a77d88987c/d66647a7776c7766k.dat

Defect or

Enhancement Number:

 
Cause:

The service account used in FileCloud Windows services is missing permissions on the managed storage folder.

Resolution or

Workaround:

 

Please grant Full Control permission to the service user used in FileCloud services: Apache, Cron, Docconverter and Message Queue.

 

Notes: 


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