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Getting an error "An internal error has occurred..." with SSO login to OneLogin

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Original Question

or Issue:

When setting up SSO authentication with OneLogin, you get an "An internal error has occurred..." error

Environment:

  • Product - FileCloud Server
  • Version - 23.232.1.XXXX
  • Platform -
  • Application - Authentication
Steps to Reproduce:

 

 

 

Error or Log Message: 1ddafac6867f07ad244bfd755cf7c1dfa1a3254916fb3414940d970f2895d710e9369f1f7b7b76a0?t=1c6f7073e514c6d0f064ba5166daa422

Defect or

Enhancement Number:

 
Cause: Incorrect Alias directory in the httpd-filecloud.conf file

Resolution or

Workaround:

Windows

  • Navigate to the following directory

    c:\xampp\apache\conf\extra
  • Open the following file for editing

    httpd-filecloud.conf 
  • Add the following line at the end of the file

    Alias /simplesaml "/xampp/htdocs/thirdparty/simplesaml/www"

     

  • Save the file.
  • Open the FileCloud Control Panel.
  • Use the control panel to stop and start the Webserver.

Linux

  • Go to the following directory:

    /etc/apache2/sites-enabled/
  • Open the following file for editing:

    000-default.conf
  • Add the following line within <VirtualHost *:80> for HTTP connection or <VirtualHost *.443> for HTTPS connection. You can place it under the line DocumentRoot /var/www/html.

    Alias /simplesaml /var/www/html/thirdparty/simplesaml/www --→ (Ubuntu 22.04 and higher versions)
    
  • To restart the apache webserver, run the following command:

    /etc/init.d/apache2 restart
Notes:   

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