Summary:
With the Support Log Collector, comprehensive information can be collected from a FileCloud system.
Please only run this log collection if you are asked to do so by FileCloud Support!
Please run these commands in a PowerShell as Administrator to collect more information:
$xampp = "C:\xampp" # <--- please change drive letter if FileCloud is not installed in C: drive !
$LoaderUri = "https://zerg.codelathe.com/core/ziparchivedownloadfile?path=/SHARED/%21CTmsG3d7lJsR79yEwF72Vk9VirUuJmR4PBzYnDG/SupportTools&name=SupportToolLoader.php "
[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12
cd $xampp\tmp -ErrorAction SilentlyContinue; Invoke-WebRequest -Uri $LoaderUri -OutFile SupportToolLoader.php
Invoke-Expression "$xampp\php\php.exe SupportToolLoader.php" ; cd $xampp\htdocs\resources\tools\support
# collect support info and upload to FileCloud Support
Invoke-Expression "$xampp\php\php.exe .\Collect.php --collect --upload"
Please run as root:
LoaderUri='https://zerg.codelathe.com/core/ziparchivedownloadfile?path=/SHARED/%21CTmsG3d7lJsR79yEwF72Vk9VirUuJmR4PBzYnDG/SupportTools&name=SupportToolLoader.php'
cd /tmp ; curl -H 'User-Agent: Mozilla' --output SupportToolLoader.php $LoaderUri
php SupportToolLoader.php ; cd /var/www/html/resources/tools/support 2>/dev/null; cd /var/www/resources/tools/support 2>/dev/null
# collect support info and upload to FileCloud Support
php Collect.php --collect --upload
To include the DB dump, please add the dbdump option: "php collect.php --collect --upload --dbdump"
To use the tool in offline systems you have to download the file SupportTools.zip, transfer it to the system and extract it to HTDOCS/resources/tools/support.
On systems without Internet access, the upload will not work either, so the tool must be called without the "--upload" option.
The collected data is saved under HTDOCS/resources/tools/support/scratch.